Acceptance of terms

By visiting Villeroy & Boch, creating an account, submitting information, placing an order, or using any part of the website, you accept these Terms of Service. These terms apply to all visitors, customers, account holders, and users of the website.

Additional policies, product notes, checkout terms, or customer service instructions may also apply to certain orders, features, or requests.

Online store terms

You agree to use the website responsibly and only for lawful purposes. You may not use Villeroy & Boch in a way that disrupts the website, misuses store features, violates another person’s rights, or interferes with normal ecommerce operations.

• You must provide accurate and current information when placing an order or contacting support.
• You may not attempt to gain unauthorized access to the website, customer accounts, checkout systems, or store data.
• You may not use the website to transmit harmful code, spam, misleading content, or abusive messages.
• You may not copy, scrape, resell, or misuse website content without permission.

Product information

Villeroy & Boch makes reasonable efforts to present product names, descriptions, images, colors, sizes, materials, pricing, and availability clearly. However, product information may contain errors, omissions, or differences caused by screen settings, photography, supplier updates, or website updates.

Product images are provided for reference. Please review product descriptions, dimensions, included items, care notes, and any available product details before placing an order.

Pricing and availability

Prices, promotions, product availability, and store content may change without prior notice. Villeroy & Boch may correct pricing errors, update product details, change or discontinue items, limit quantities, or refuse orders when necessary.

If an order is affected by a pricing or availability issue, customer service may contact you using the information provided at checkout.

Orders and payment

When you place an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method. Order confirmation does not guarantee acceptance of an order if payment, inventory, address, fraud review, or product information issues arise.

• Orders may be reviewed before processing.
• Payment must be successfully authorized before an order can be completed.
• We may cancel or refuse an order if information is incomplete, inaccurate, or cannot be verified.
• If we need additional information, we may contact you by email.

Shipping reference

Villeroy & Boch offers Free Worldwide Shipping as described in our Shipping Policy. The Shipping Policy explains order processing time, estimated delivery time, tracking updates, shipping destinations, customs and tax handling, and package support.

Please review the Shipping Policy before placing an order. Delivery estimates may vary depending on destination, order review, tracking updates, and circumstances outside normal processing.

Return reference

Villeroy & Boch offers 30 Days Free Returns on eligible items as described in our Return Policy. The Return Policy explains return eligibility, item condition, how to start a return, return instructions, exchanges, and refund processing.

Customers must contact customer service before sending any return. Returns sent without the correct customer-service instructions may not be accepted.

Account information

If account features are available, you are responsible for keeping your account information accurate and secure. You should not share your password or account access with anyone who is not authorized to use it.

Villeroy & Boch may use account information to support order history, checkout, customer service, and website functionality. If you believe your account has been accessed without permission, contact us promptly.

Prohibited uses

You may not use Villeroy & Boch or any website content for unlawful, harmful, misleading, abusive, or unauthorized purposes. Prohibited uses include, but are not limited to:

• Violating applicable laws, regulations, or third-party rights.
• Submitting false, misleading, or fraudulent information.
• Interfering with website security, checkout systems, or store operations.
• Uploading or transmitting viruses, malware, or harmful code.
• Collecting customer data or website information without permission.
• Using the website to harass, abuse, insult, defame, intimidate, or discriminate.
• Copying, reproducing, reselling, or exploiting website content without authorization.

Intellectual property

The Villeroy & Boch website may include text, images, graphics, product names, page layouts, logos, designs, icons, and other content protected by intellectual property rights. Website content is provided for personal shopping and informational use only.

You may not copy, reproduce, distribute, modify, publish, sell, or exploit any part of the website without permission, except as allowed by normal website browsing and personal shopping use.

Third-party links

The Villeroy & Boch website may include links or references to third-party websites, tools, payment services, or content. These third-party resources are provided for convenience and may be governed by their own terms, policies, and privacy practices.

Villeroy & Boch is not responsible for reviewing or controlling third-party websites or services. Please review the applicable third-party terms before using them.

Disclaimer

Villeroy & Boch provides the website, store content, and online services on an “as available” basis. We work to keep information accurate and the website available, but we do not promise that the website will always be uninterrupted, error-free, secure, or current.

Product descriptions, availability, pricing, images, and website content may be updated or corrected at any time.

Limitation of liability

To the fullest extent permitted by applicable law, Villeroy & Boch will not be responsible for indirect, incidental, special, consequential, or punitive damages related to your use of the website, inability to use the website, order issues, delays, third-party services, or reliance on website content.

Nothing in these Terms of Service is intended to limit rights that cannot be limited under applicable law.

Changes to terms

Villeroy & Boch may update these Terms of Service from time to time. When changes are made, the “Last updated” date near the top of this page will be revised.

Your continued use of the website after updates are posted means you accept the updated Terms of Service. We encourage you to review this page periodically.