Service & Contact
Contact Us
We are here to help with your Villeroy & Boch shopping experience. Whether you have a question about an order, shipping update, return, exchange, product detail, or account issue, our support team is ready to assist.
How can we help?
For customer support, please email us at [email protected]. We usually respond within 24–48 hours during customer service hours.
Customer service hours: Monday–Friday, 9:00 AM–6:00 PM.
Order Support
Need help with an order? Contact us with your order number and the email address used at checkout so we can review your request.
Shipping Support
Have a question about delivery status or shipping details? Send us your order information and any available tracking details.
Returns & Exchanges
For return or exchange help, email us before sending any item back so we can provide the correct instructions for your request.
What to include in your message
To help us respond quickly and accurately, please include as many helpful details as possible when contacting Villeroy & Boch.
- Your full name
- Your order number, if your question is order-related
- The email address used for the order
- A clear description of your question or concern
- Photos, product names, or item details if your request is product-related
Support topics
Shopping & Account Help
Contact us for help with orders, account questions, checkout details, product questions, and information needed before or after placing an order.
Product Questions
If you have questions about Villeroy & Boch products, please include the product name, item details, or a link to the product page when available.
Contact form note
Use the contact form on this page if available, or email us directly at [email protected]. Please do not include payment card details or sensitive personal information in your message.
Your privacy matters
We use the information you provide only to review your request and respond to your customer support question. Sharing clear order or product details helps us assist you more efficiently.
Thank you for contacting Villeroy & Boch. We appreciate your message and will do our best to help.
