Order processing time

Most orders are processed within 1–3 days. Processing includes order confirmation, payment review, item preparation, and shipment arrangement.

Processing time does not include delivery time. During busy periods, holidays, or high order volume, processing may require additional review before shipment.

Estimated delivery time

After your order has been processed and shipped, estimated delivery time is 2–5 days. Delivery times are estimates and may vary because of destination, customs review, weather, carrier delays, or other circumstances outside normal processing.

If your package is delayed, please check your tracking information first. If you still need help, contact us at [email protected].

Shipping destinations

Villeroy & Boch provides Free Worldwide Shipping. Please make sure your shipping address is complete and accurate before placing your order.

• Enter the full recipient name.
• Include apartment, suite, unit, building, or floor details when applicable.
• Confirm the correct city, state or region, postal code, and country.
• Provide a valid email address so we can contact you about your order if needed.

Shipping rates

Standard worldwide shipping is free. Villeroy & Boch does not charge a separate standard shipping fee under our Free Worldwide Shipping service.

Customs duties, import taxes, brokerage fees, or other government charges are included in this service and will be covered by us if applicable.

Tracking information

Once your order has shipped, tracking information will be provided when available. Tracking updates usually appear within 1–3 days after shipment.

If your tracking number does not show movement right away, please allow time for the system to update. If tracking has not updated after the expected time, contact us with your order number.

Wrong or incomplete address

Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error after placing your order, contact us as soon as possible at [email protected].

We will do our best to help before the order ships. Once an order has been processed or shipped, address changes may not be possible.

Customs, duties, and taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If these fees apply to your order, they will be covered by us.

You should not be required to pay these charges separately for eligible orders shipped under our Free Worldwide Shipping service. If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or other government charges, please contact us before making any payment.

Lost, delayed, or damaged packages

If your package is delayed, lost, damaged, or shows as delivered but has not arrived, please contact Villeroy & Boch customer service so we can review the issue.

• For delayed packages, check the latest tracking update before contacting us.
• For lost packages, include your order number and shipping details in your message.
• For damaged packages, include photos of the item, packaging, and shipping label if available.
• For wrong items or missing items, contact us with your order number and a clear description of the issue.

What to include when contacting us

To help us review your shipping request quickly, please include the following details:

• Your full name
• Your order number
• The email address used at checkout
• Your shipping address
• A brief description of the shipping issue
• Photos if the package or item arrived damaged